Procedures and Services

 For the request of any of these services, the interested party will appear at the Commercial Office of the corresponding locality with no less than ten (10) calendar days in advance of the need for the service. The client will provide the following documents:

• Identity card
• For the address of the property in question it will be detailed:

1. Street and Number, if it does not have a number, detail if the sidewalk is even or odd numbered.
2. Name of the between streets.
3. Ground or high floor, passage and number or letter of the apartment, as appropriate.
4. In rural areas, the name or number of the road and the number of the kilometer and / or name of the farm where the property is located will be reported.

• Presentation of the suitable document that proves that the applicant is in legal possession of the property. Any of the following documents is accepted:

1. Property deed or home title deed.
2. Free permanent usufruct certificate.
3. Habitable certificate issued by the corresponding Housing Directorate.
4. Permission to repair the premises or home. Provisional electrical service will be provided and processed by provisional service for construction.
5. Resolution of transfer or recognition of rights dictated by the Ministry of Justice.
6. Exchange resolution.
7. Contract with the body that owns the property granting the usufruct to the service applicant.
8. Authorization for the construction or occupation of a house issued by the competent body in that area: ANAP, People's Power, Cooperative and Hydropower.

• Receipt for the current month, duly paid (for service requests for Cancellation, Breakdown or Transfer).

To request this service, the interested party will appear at the Commercial Office of the corresponding locality, with the Electric Company having up to 30 business days after requesting the service to carry out the installation.

This service is provided at no cost. The client will provide the following document:

Receipt for the current month duly paid.

To provide you with the electric power service again, the interested party must appear in person at our commercial offices. For debt reconnections, the interested party will pay the outstanding balance and the cost for reconnection with a fixed rate of $ 3.00. The client will provide the following document:

• Receipt for the current month duly paid.

Payment of electricity consumption may be made at the commercial offices and authorized points of the Electric Companies in each municipality, at bank branches, at Correos Company offices, at ATMs or through the Telephone Banking service, the latter only available in Havana. Once the "Consumer Notice" has been received, the customer may pay the amount corresponding to their consumption, until the expiration date indicated on the invoice.

In the case of payments made at bank branches, offices of the Correos de Cuba Company or through the Telephone Banking and Automatic Teller Service, the collection service will be available up to three (3) days before the due date.

The client will provide the following documents:

• Notice of Consumption of the month to pay.
• If you do not have the Consumer Notice of the month to pay, present the last receipt paid.